Question 1

Are the items sold on this website authentic?

Accepted Answer

Yes! Absolutely!

Question 2

Do sold out items get restocked?

Accepted Answer

Yes! But only in the "DYNAMICS" Section

Question 3

When will my order be shipped?

Accepted Answer

If available in stock within 2 Business days! 
Please check our Shipping Policy (https://wintersvergegc.wixsite.com/districtwardrobe/shipping-policy)in the Terms & Conditions at the bottom of the site for more details!

Question 4

What is the cost of shipping?

Accepted Answer

There is no standard fee as it varies on how you choose for your goods to be shipped when you 'checkout' from the site. Please check our Shipping Policy (https://wintersvergegc.wixsite.com/districtwardrobe/shipping-policy)page to learn more.

Question 5

Can I add an item to an already completed order?

Accepted Answer

Unfortunately, it is not possible to add items to an already completed order.

Question 6

How can I return an item?

Accepted Answer

Yes, you can. Please visit our Return Policy (https://wintersvergegc.wixsite.com/districtwardrobe/refund-policy)page to see how the process can begin.

Question 7

When will I receive my refund?

Accepted Answer

Returns:
Once your return has been received by the DistrictWardrobe staff, and the items have been verified and checked, we will process the return and you will receive a confirmation email.
For orders paid for by Bank Wire Transfer, we ask that you respond to the email with the requested information.
It may take up to 10 days for the refund to be visible on your account, due to bank processing time.
Cancelled Orders:
The refund will be processed as soon as you receive a confirmation email.
It may take up to 10 days for the refund to be visible on your account, due to bank processing time.

Question 8

What do I do if I receive a defective item?

Accepted Answer

We guarantee that all our items are verified by our quality control department before they are shipped. If you happen to receive a defective item, we ask you to write to our customer support team, via our form on the Customer Care page, specifying your order number and item code, including photos (showing the security tag visibly attached to the item) so that we can assess the defect.
Please note that items that have been damaged due to normal wear and tear, improper use or by accident, are not considered defective items.

Question 9

How can I receive promotions?

Accepted Answer

Subscribe to our News Letter to receive emails about all the latest arrivals and offers!

Question 10

Can I change the shipping address of an order I have already placed?

Accepted Answer

Unfortunately it is not possible to change the shipping address once an order has been completed.

Question 11

How can I check the status of my shipment?

Accepted Answer

After your order has been completed, you will receive an email with the tracking number to your shipment within 2 business days.

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District Wardrobe